Wednesday, June 27, 2018

Division of Criminal Justice Annual Awards 2018

The Division of Criminal Justice celebrated their annual employee awards on June 7, honoring the following individuals and teams:

Employee of the Year - Peg Flick
Peg Flick went beyond her normal job duties to help develop an Access database for the Office of Adult and Juvenile Justice Assistance (OAJJA). Prior to receiving Peg's help, OAJJA staff had to manually collect, enter and analyze quarterly juvenile holding data from approximately 220 law enforcement agencies across the state -- some 5,500 entries annually. Collecting the data, trying to read hand-written entries, and then organizing, reviewing, calculating and reporting on the data was extremely time-consuming. Peg developed an electronic form that automatically calculates certain data points to flag entries when a potential violation had occurred. Peg also worked to implement a solution to ensure the form worked for the city of Denver, which submits the greatest number of entries.

Innovation - Laurence Lucero

Laurence has helped make complex data sets easier to access and understand for the public through her innovative use of technology. Using the Office of Research and Statistics (ORS) web site and software called Tableau, Laurence has built informative web pages and created interactive, online data visualizations and tables. Two major dashboards that she created last year cover law enforcement contacts with students on school grounds and an analysis of race/ethnicity at major decision points (arrest, filing, disposition, sentence, etc.) by crime type.

Laurence frequently has ideas for new information to display on the ORS web site. In 2017 she began to expand the ORS dashboard on community corrections, drafted a dashboard of marijuana data (not yet posted), and continues to update the existing dashboard material that she originally developed. In addition, Laurence also developed a Tableau visualization for the OAJJA website on disproportionate minority contact, reflecting her collaborative, cross-unit work orientation.

Innovation - Michelle Geng

Michelle Geng is the Adult Standards and Community Notification Coordinator for the Sex
Offender Management Board (SOMB). One of the projects that Michelle tackled was updating the SOMB's Sexual History Packet, which is used as part of the treatment process and during polygraph tests to evaluate the offender's sexual history. The old packet could be difficult to understand and came across as judgmental and confrontational.

Michelle laid  the foundation for a more comprehensive, easy to understand, and non-confrontational questionnaire. The new packet focuses not only on problematic sexual behaviors but also on healthy sexual behaviors, which can be equally as important when addressing treatment needs of offenders. Michelle managed to write personal and probing questions in a matter-of-fact but non-accusatory manner. The packet is  intended to be filled out with the treatment provider, allowing the offender and therapist to begin  building a therapeutic relationship early on. Michelle's revisions allow for more comprehensive information collection, addressing more topics in greater details. The questions will also make it easier for polygraph examiners to generate more applicable questions and allow offenders to avoid bad results by discussing this information up-front. The new packet has been received well by professionals as well as offender advocates, both groups acknowledging the vast improvements.

Team Productivity - Human Trafficking Team (Maria Trujillo, Cate Bowman, and Brendan Davidson)
The Human Trafficking team within the Office for Victims Programs is a small but highly productive machine. They complete an enormous amount of work as the administrative staff to the Human Trafficking Council, as well as spearheading other initiatives outside of Council mandates.

With the help of the Council, the team created a Human Trafficking 101 training, a training for law enforcement and a training for service providers that assist human trafficking victims. They also launched Train the Trainer programs and successfully earned a grant to hire a part time Human Trafficking Trainer. Because of these efforts, the team trained more than 975 people and 49 facilitators. Brendan and former staffer Caree also translated the Human Trafficking 101 training into an online course on SABA.

In addition to their training efforts, the team also staffed the data and resource taskforce, a standards for housing taskforce, and a public awareness working group for the Council.  Finally, recognizing that there were other state agencies across the nation working in similar capacities, Maria and her team took the initiative to start a national compendium of state agencies working on Anti-Human Trafficking issues. The compendium has regular phone calls to discuss trends, issues, etc. in the field as well as an on-line library of resources that Brendan has helped to create and update.

Community Service Award - DCJ LSI Cohort 2 (Raechel Alderete, Lindsey Johnson, Shelley Siman, Diane Pasini-Hill, Anna Lopez)

Each and every day, employees at DCJ give dedicated service to the state of Colorado.  But there are some employees who take their service to the community outside of their work and some who bring community service to work.

On March 15, more than 100 individuals from across CDPS participated in a volunteer event for Project Angel Heart. The DCJ LSI team organized and advertised the event, coordinated supplies, and helped achieve the result in 300 bags being created! The event was done in manner that was fun, engaging, and supported cross-office and cross-division collaboration.

Monday, June 25, 2018

CDPS Customer Connection: Are You My Customer?

According to author Ken Miller, one of the “myths” of public sector work is that governments don’t have customers. After all, can a citizen choose where to get a driver’s license or a hunting permit? While government may not have customers in the same sense that the private sector has customers, every public employee provides a product or a service to a specific end user. Yes, public employees ultimately serve the taxpayers and citizens, but each of us also has at least one direct internal or external customer. Your direct customer may be the colleague sitting next to you, or it could be a teacher applying for a fingerprint-based background check. We each also have stakeholders and beneficiaries that indirectly benefit from our work, or have an interest in how the work is done.

As a public employee, how do you identify your direct customer?

  • A direct customer can generally be defined as a person or group that consumes the product or service provided. 
  • A stakeholder is a person or group that affects or is affected by the product or service provided, but that does not directly consume the product or service. 
  •  A beneficiary is a person or group that indirectly benefits from the product or service provided. Taxpayers, for example, are beneficiaries of every government service, though all taxpayers may not be direct customers of each product or service. 
Improving customer service means knowing exactly who it is we serve and the “product” we deliver.

During the “Hangout with Hilkey” earlier this month, we challenged CDPS employees to create customer lists. If you’ve created your customer list already, thank you! If you haven’t done so yet, there’s still time to take a few minutes to list your customers. All lists that are submitted to will be entered in a drawing for a prize in early July.

 From “An Organization Your Customers Understand,” by Robert Simons (2005), here’s a list of key questions to help you create or refine your customer list:

  • What services do you provide? By function? Touchpoint? 
  • What is the value of the interaction (quantitative or qualitative)? 
  • Who does your mission statement say that you serve? 
  • Who do your employees & colleagues think that you serve? 
  • Who do people outside of your organization think you serve? 
  • What individuals, groups does your organization directly affect through regular interactions? 
  • What behaviors are you able to affect, drive? 
  • What individuals, groups influence the way you provide your service /product? 
  • Who does not directly consume your service / product, but benefits? 

 At CDPS, FY2019 is the Year of the Customer, which means maintaining a customer focus in all that we do and soliciting and incorporating customer feedback to make continuous improvement. Throughout the year, we will be sharing customer service tools and tips and also highlighting examples of great customer service by CDPS members. If you have a customer service success story or lesson to share, we’d love to feature it here!

This article was written by Jana Locke, with reference and images from OSPB Performance Academy 2015.

Friday, June 8, 2018

By Margaret Ochoa, Child Sexual Abuse Prevention Specialist, CSSRC

When the legislature tasked the Colorado School Safety Resource Center (CSSRC) to create an educational program to prevent juvenile sexting in 2017, the first concern of the Center was reach. The model needed to satisfy the mandate that juveniles who had been cited with a civil infraction under the new statute could access an educational program, regardless of where they lived within the State. Distance learning became the priority. Although the CSSRC staff enjoy being road warriors, this task was too large to meet statewide needs in person.

In an effort to emulate evidence-based learning design, the Center met with implementation experts from EPIC (the Evidence Based Practices in Implementation for Capacity resource center ) in DCJ. Friendly edits, constructive suggestions, and hard truths later, the course was ready for production, but online courses are expensive to produce, and the Center’s budget is frugal.

In stepped Jan Coffindaffer and Kristina Gavit from the Office of Professional Standards in CBI. That office develops national accreditation standards for the CBI; standardizes policies and training; conducts, reviews, and investigates complaints and allegations of misconduct; and reports on CBI statistics and inspections. It was the technical expertise of Kristina and Jan, together with their love of design and familiarity with Saba Publisher, that helped the Center’s ideas take flight. They worked tirelessly to ensure the product was operational, effective, engaging and attractive.

With the course visual production underway, the Center needed to record the audio. Major Jeff Goodwin, who has been the voice of the Center’s online work since its inception, was in between and working two jobs due to his recent promotion. Along came Trooper Josh Lewis, CSP’s Public Information Officer in charge of social media, who seamlessly picked up where Major Goodwin left off, rendering a flawless performance. Trooper Brady Kobus agreed to voice the role of a youth who had submitted an impact statement. That was a tall order, given the sensitive nature of the topic.
This course, which is unusual for the Center in that its audience is juveniles rather than the adults who serve them, needed an additional element. In an effort to fully engage adolescent girls as well as boys, the Center sought additional voice-over talent. Patricia Billinger, Public Information Officer for DPS, lent her voice to the project to keep costs down.

The School Safety Resource Center received the benefit of the generosity of our partners at CBI, CSP, DCJ, and EDO in a collaborative effort to serve Colorado’s youth. We are grateful to all of you for your efforts in making the project a reality while protecting our budget. The course is tangible evidence that our divisions take the Department’s motto “Safer Together” to heart.

To view the final product, please visit the CSSRC training web site or watch the videos on this YouTube playlist.